Newpilak Privacy Policy – Your Information Is Safe With Us

1 Introduction

Newpilak (referred to hereinafter as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep your data safe.

This Privacy Policy applies to our website, mobile app, and all other digital services. We follow international data protection regulations, in particular the GDPR (General Data Protection Regulation).

Our Terms and Conditions and Responsible Gaming Policy- are also subject to this Privacy Policy.

2 What Information We Collect

Newpilak collects the following types of information:

3 How Information Is Collected

We collect information through a variety of methods:

• Directly from you: When registering, updating your profile, making a deposit, or contacting support.
• Automatically: When you use the platform, through cookies, log files, and tracking technologies.
• From third parties: Payment processors, identity verification services, and fraud detection services.
• From public records: From government databases or agencies when required by law.

4 Data Usage

Newpilak uses your information for the following purposes:

• Account Management: To complete registration, manage logins, and ensure account security.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To respond to your complaints and queries.
• Fraud Prevention: To detect fraud, money laundering, and other illegal activities.
• Regulatory Compliance: To meet legal obligations and report to licensing authorities.
• Service Improvement: To personalize your experience and improve the Platform.
• Marketing Communications: To inform you about promotions and offers, with your consent.
• Responsible Gaming: To monitor gaming habits and reduce the risk of addiction.

We will never use your information for any purpose not explicitly stated in this Policy. If we need to use it for a new purpose, we will notify you in advance.

5 Data Sharing

Newpilak does not sell your information. However, it may be shared with third parties in certain circumstances:

• Payment Processors: Necessary information is shared with mobile banking or banking partners to process deposits and withdrawals.
• Identity Verification Services: Your information is shared with licensed third parties to verify your age and identity.
• Technology Infrastructure Providers: Cloud server and database providers operating under strict confidentiality agreements.
• Law Enforcement Agencies: In accordance with court orders or lawful government directives.
• Regulatory Authorities: Required for licensing and regulatory compliance.

6 Data Protection

Newpilak uses industry-standard security measures to protect your information:

• 256-Bit SSL Encryption: All communication between you and our servers is encrypted.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Data Minimization: We only collect the information that is strictly necessary.
• Staff Training: All our staff receive regular data protection training.

In the event of a data breach, we will notify affected users and the relevant regulatory authorities within 72 hours.

7 Cookie Policy

The Newpilak website uses cookies. Cookies are small text files stored in your browser:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences, such as language and theme.
• Analytical Cookies: To understand which pages are visited most.
• Marketing Cookies: To show relevant advertisements. You can turn these off at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some Platform features to not work properly.

8 Data Retention Period

We retain your information only for as long as necessary:

Once the retention period expires, we securely delete or anonymize your data.

9 Your Rights

As a Newpilak user, you have the following rights:

To exercise these rights, contact us at [email protected]. We are obligated to respond within 30 days.

10 Child Protection

Newpilak is not intended for anyone under the age of 18. We never knowingly collect information from minors. If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.

If you believe a minor is using our platform, please contact us immediately.

11 Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will notify you through the following methods:

• A notification will be sent to your registered email.
• A notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact

For any privacy-related questions or concerns, please contact our Data Protection team:

If your complaint remains unresolved, you may escalate it to the relevant data protection authority in your country.